Feedback and Complaints

Boomerang Support Services' Feedback and Complaints Process:

1. Encouragement to Raise Issues: Clients are encouraged to raise any feedback, concerns, or complaints directly with Boomerang Support Services for quick resolution.
2. How to Make a Complaint:
   • In Person: To the Principal or a staff member.
   • Email: Send complaints to support@boomerangsupport.com.au.
   • Phone: Call 03 8595 2692 or 0451174649.
   • Written Form: Use the written Feedback and Complaint Form for detailed submissions.
     
     
3. Escalation to NDIS Commission:
   • Phone: 1800 035 544 (free call) or TTY 133 677, with interpreters available.
   • National Relay Service: Ask for 1800 035 544.
   • Online: Complete a complaint contact form at the NDIS Commission's website.
4. Complaints Handled by NDIS Commission:
   • Issues with services or supports not provided safely or respectfully.
   • Services and supports not delivered to an appropriate standard.
     
5. Resolution Commitment: Boomerang Support Services endeavors to resolve all complaints promptly according to their Feedback and Complaints Management Policy.