Rights and Responsibilities

?Boomerang Support Services ensures that clients have the right to:

• Respect for their human worth and dignity.
• Respect for their intimacy and sexual expression.
• Freedom of expression, self-determination, and decision-making.
• Realize their potential for physical, social, emotional, and intellectual development.
• Full participation in society according to their individual and cultural needs and preferences.
• Full participation in society according to their individual and cultural needs and preferences.
• Information and support to understand and exercise their legal and human rights.
• Privacy of personal and sensitive information.
• Raise concerns and be supported to formalize complaints.

Boomerang Support Services will:

• Act with respect for individual rights to freedom of expression, self-determination, and decision-making in accordance with applicable laws and conventions.
• Respect client privacy.
• Provide services in a safe and competent manner with care and skill.
• Act with integrity, honesty, and transparency.
• Promptly take steps to raise and act on concerns about matters that may impact the quality and safety of services.
• Take all reasonable steps to prevent and respond to all forms of violence, exploitation, neglect, and abuse of people with disabilities.
• Take all reasonable steps to prevent and respond to sexual misconduct.
• Arrive at the service location on time and ready to deliver services.
• Provide services consistently with all applicable laws, including the NDIS Act, NDIS Rules, National Privacy Principles, and Australian Consumer Law.
• Treat clients with dignity and respect, valuing their legal and human rights, including their right to make informed choices.
• Notify clients about changes to appointment times and other service delivery changes.
• With client assistance, provide a safe and comfortable space for service delivery.
• Treat client information as private and confidential.
• Provide timely invoices and statements for services.
• Communicate openly, honestly, and promptly with clients.
• Keep accurate and up-to-date records of all services provided.
• Contact the NDIA about client plans when necessary.

Clients and their representatives agree to:

• Inform Boomerang Support Services of any concerns regarding the services provided.
• Actively participate in designing the support plan and setting and monitoring goals.
• Ensure service fees are met within the funding available in their approved plan.
• Pay all invoices promptly and in full.
• Immediately notify Boomerang Support Services if they stop being a participant in the NDIS.
• Keep Boomerang Support Services informed of any changes in circumstances that affect service delivery or the agreement.
• Be present at the designated service location at the agreed appointment time.
• Treat all Boomerang Support Services staff and others present during service delivery with respect and abide by Boomerang Support Services' policies.
• Inform Boomerang Support Services of any changes to their plan or participation in the NDIS.
• Provide Boomerang Support Services with a copy of any updated or revised plan as soon as possible.
• Consent to receiving documents and updates electronically unless otherwise specified.

These details ensure a mutual understanding and agreement between Boomerang Support Services and its clients regarding their rights and responsibilities.